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Your Property,
Our Priority
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Community living is supposed to be
simple and stress free, right?
However, every board seems to be battling the same issues: poor management communication, lack of routine maintenance, delays in capital improvement projects, contractor management, poor workmanship, little to no project oversite, emergency calls and accounting transparency.
The most difficult challenge of all? Finding a property management company that not only handles all of these issues for you, but also cares about your bottom line as much as you do.
Working With Us is
Effective and Simple
Working with us is effective and simple
Your All-in-One
Community
Management
Team.
Our comprehensive suite of services is designed to take the stress off board members, while providing owners and residents a safe and well maintained community to enjoy.
24/7 Emergency Response
We're always on call to handle urgent issues, day or night.
Routine Maintenance
Full staff of in-house techs and contractors available for repairs and upkeep.
Landscaping & Snow Removal
Keeping the grounds attractive and accessible in all seasons.
Recuring Maintenance Management
Experience in overseeing and managing sub-contractors on an ongoing basis.
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We're always on call to handle urgent issues, day or night.
Full staff of in-house techs and contractors available for repairs and upkeep.
Keeping the grounds attractive and accessible in all seasons.
Experience in overseeing and managing sub-contractors on an ongoing basis.
Planning, managing, and executing any level of property improvement.
Separate from community maintenance, owners can request in-unit maintenance.
Powered by AppFolio, monitor finances in real time with monthly/yearly reporting.
Yearly review and discussion regarding upcoming years’ operating budget.
Reserve study services and budgeting practices for future capital improvements.
Monthly walks of property, generating an inclusive report and recommendations.
Direct manager will attend, advise, and contribute during any board meeting.
Making sure any association debtors are accountable.
Efficient notification and tracking of any violations that may occur.
Efficient collection and accounting of all association income and fees.
Systems to insure timely and transparent payments of all association payables.
We bridge the language gap with expert support in two more languages.
Capital Improvement Management
Planning, managing, and executing any level of property improvement.
In Unit Repairs
Separate from community maintenance, owners can request in-unit maintenance.
Financials & Reporting
Powered by AppFolio, monitor finances in real time with monthly/yearly reporting.
Budgeting
Yearly review and discussion regarding upcoming years’ operating budget.
Reserves
Reserve study services and budgeting practices for future capital improvements.
Property Inspections
Monthly walks of property, generating an inclusive report and recommendations.
Board Meetings
Direct manager will attend, advise, and contribute during any board meeting.
Debt Collection & Credit Reporting
Making sure any association debtors are accountable.
Violation Tracking
Efficient notification and tracking of any violations that may occur.
Receivables
Efficient collection and accounting of all association income and fees.
Payables
Systems to insure timely and transparent payments of all association payables.
Spanish/Portuguese Speaking Personnel
We bridge the language gap with expert support in two more languages.
for every property owner
From a 2 unit townhome to a large scale association, the Reno team has a customized approach to handle all types
Built From Necessity
When you partner with Reno, you're not just getting a property manager- you're gaining a trusted ally who treats your Community with the same care and attention to detail as our own portfolio.
As the owner of 100+ investment properties, our founder experienced the frustration of working with property managers who seemed more interested in running up bills than protecting his profits.
After trying many different management companies, and being fed up with the lack of accountability in the industry, the Reno team decided to take matters into their own hands. Leveraging a management approach that is cost-conscious, process driven, and resident-focused, all while keeping our eyes on the bigger picture (piece of mind)
By keeping services in-house, staying local, leveraging innovative tech solutions, and putting residents first, Reno property management delivers the hassle-free experience that board members and owners have been craving
“Being a good property manager does not need to be difficult. Control what you can control and when an issue arises, because one always will, handle it with communication and efficiency. Far too many landlords or managers tend to hide when things go wrong. Handle it head on and you will be amazed how quickly any problem goes away.”
Built From Necessity
As property owners our selves with a long list of successful development projects. Reno offers the unique ability to see your community through an owner’s eye. Managing communities is not all accounting ledgers and reporting. It is also boots on the ground old fashioned in person management. Walking properties, overseeing contractors, and project accountability is where we separate ourselves.
With years of team building, refining of accounting systems, growing contactor relationships, and gaining a reputation based on integrity under its belt; Reno took its pride of ownership approach to the market. Other investors have now been experiencing the peace of mind that the Reno team can provide by taking the weight of property ownership off their plate.
After much demand, we have now taken our proven systems and made them available to communities and associations like yours. Using a property management portal powered by AppFolio and the addition of our accounting partners, Reno has the ability to provide transparent and accurate financial accounting on par with the largest of management firms. At the same time, Reno provides what the large firms cannot. Genuine in person service and oversight by an experienced local company. Our founder’s name is on every property we own and manage, that gives us a sense of pride that is hard to duplicate.
What Our
Clients Say...
“TMI Properties' relationship with The Reno Companies has been invaluable over the years. We look forward to many more years of continued growth together.”
“This is the most straightforward and honest property management I've ever experienced. High integrity, and the properties are well maintained and immaculate. Communication is also easy and they’re very quick to respond.”
“We hired Reno to manage our HOA because of their clear communication and proven reliability in an industry often lacking integrity. Reno has delivered on their promise to treat our property as if it were their own.”
“TMI Properties' relationship with The Reno Companies has been invaluable over the years. We look forward to many more years of continued growth together.”
“This is the most straightforward and honest property management I've ever experienced. High integrity, and the properties are well maintained and immaculate. Communication is also easy and they’re very quick to respond.”
“We hired Reno to manage our HOA because of their clear communication and proven reliability in an industry often lacking integrity. Reno has delivered on their promise to treat our property as if it were their own.”
Stay informed and up to date with your custom owner portal powered by AppFolio.
The online portal is an easy, fast, and secure way for to pay dues and other charges online, view payment history, and submit architectural reviews. Board Members recieve additional access to easily track the overall operations of their association.
FAQ
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Our experience in both multifamily management and development is what separates us from other association management teams. Because of our diversified experience in construction and management we have a skill set that most association managers do not. We are involved in both maintenance and construction on a daily basis for our own development projects and properties. Your association benefits from our vendor relationships and lessons learned over the years in all aspects of management.
Yes! All invoices from vendors are passed on directly to your community and uploaded to the portal. You will see exactly what the vendor was paid and if its subject to a management markup, you will see that as a separate bill.
Our payables process goes as follows; an invoice is either attached to a completed work order or it is emailed in to us using our dedicated payables address. All invoices received throughout the week are reviewed in house by Friday afternoon. Once approved, a bill is created by our accounting team and sent as a payables batch to a dedicated board member for review by the following Friday. Once approved by the board the bill is paid by our accounting team.
The easiest way is for a board member to enter a maintenance request through the portal. Once entered, you will receive status updates, quotes if necessary, pictures and notes once completed. This simplifies the tracking of tasks and eliminates the possibility of an issue going unresolved. In addition, all home owners will be provided with a 24/7 emergency only line that is staffed by our in-house team.
Similar to a maintenance request, all violations get entered into the property’s portal and are tracked and updated on a weekly basis. Reminders can be automated and fines can be levied directly through the portal and are governed by your community rules.
It is important that there is a level of comfortability and trust with your property manager. Your community will have a dedicated manager and he or she will have full access to your property’s information. No more waiting for your manager to chase down information internally.
Yes, we would send a link directly to any potential renter or new home owner. They would pay any necessary fees directly through that link before we start the screening process guided by the community rules.
Each board member and home owner will receive an invitation to an owner’s portal powered by AppFolio. This can be customized to provide a custom experience depending on your community’s needs.
Nope! We manage communities from 2-500 whether you are a home owners association (HOA), condominium association, or a Resident Owned Community (ROC).